Online dispute resolution

Information about the alternative dispute resolution mechanisms available.

Online dispute resolution

Under EU Regulation 524/2013, the European Commission provides the following Online Dispute Resolution (ODR) platform for consumers:
https://ec.europa.eu/consumers/odr/

Our contact email for ODR purposes: recepcion@thegardensuites.com.

Direct complaints

Plus Ultra Properties SL
Puerta del Sol 11, 3.º y 4.º, 28013 Madrid
recepcion@thegardensuites.com · +34 919 89 14 60

We commit to responding to any complaint within 10 business days.

Governing law

Disputes with consumers shall be governed by the consumer protection law of the consumer's country of residence within the EU. For non-consumers, the Courts of Madrid shall have jurisdiction.